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Patient and Family Advisory Board (PFAB)

Family Medicine psych residents

At UI Health Care, we want our patients and their families to have the best experience possible. The Patient and Family Advisory Board is just one of the ways we engage with our patients and their family members to make this possible.

The Patient and Family Advisory Board (PFAB) is a group comprised of patients, family members, caregivers, and member of the UI Health Care team. The board meets every other month to share information, discuss topics of importance, and collaborate on improvement strategies aimed at making a positive impact on patient care and the patient experience at UI Health Care.

The advisory board is essential for giving our patients a voice regarding many changes that occur throughout the hospital. Board Members enjoy a safe forum that allows them to voice concerns, provide feedback, and present suggestions that will help improve the care experience for others that rely on UI Health Care for their health care needs.

Help make a difference

UI Health Care's goal is to form a collaborative relationship between patients, families, and their health care team that is culturally sensitive, respectful, and compassionate.

The advisory board strives to have representatives from a variety of diverse backgrounds, cultures, and care experiences to:

  • Talk about barriers to care, treatment, and services
  • Suggest ideas and solutions that will enhance the care experience
  • Give the patient and family perspective
  • Help us better plan and educate other patients and families on support services available to them

Advisory Board

Interested potential applicants to the board must:

  • Be a current patient or family member of a current patient (patients/family members who are not currently receiving care but have received care within the last year may also be considered)
  • Be committed to regularly attending meetings, which are held every other month
  • Sign an advisory board statement of confidentiality

Learn More and Apply

Apply now using our online form

Download an application

Sidebar content
  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
        • Questions for Former Mercy Iowa City Patients
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Holiday Resources for Patients and Visitors
        • Holiday Hours
      • Send a Letter to a Hospitalized Patient
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Notice of Nondiscrimination
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Avis sur les pratiques de confidentialité
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • Patient FAQ - Nabla
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
        • What to Know About MyChart as a Former Mercy Iowa City Patient
      • Spiritual Services, Medical Center Downtown Campus
      • Spiritual Services, Medical Center University Campus
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Accessing Patient Care
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
        • Is 319-338-2111 calling you? It's UI Health Care
      • We Ask Because We Care
    • Driving directions and parking
      • Medical Center University Campus
      • Traffic Notifications
      • Iowa River Landing
    • How to Prepare for a Visit
      • Have an Appointment Scheduled at a Former Mercy Location?
      • New to the US? - Find The Right Care
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Medical Center on the University Campus
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Staff Directory
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 45th Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking
        • Visitor Parking Pass Booklet
    • Medical Center Downtown
      • Chapel
      • Driving Directions and Parking
      • Gift Shop - Goldfinch Gifts
      • Guest Lodging
    • Medical Center on the North Liberty Campus
      • Driving Directions and Parking
      • Places to Eat
        • Patient Room Service
        • Today's Menu
Read our yearly impact report

PFAB annual report

Contact Us

You can always contact our office with positive feedback about your care, questions, or concerns. Reach us via email or phone.

  • Call us at 1-319-356-1802
  • [email protected]
  • [email protected]

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Office of the Patient Experience
CC102 General Hospital (GH)
Level 1, Elevator B
1-319-356-1802
[email protected]
Resource Office
Office of the Patient Experience at UI Hospitals & Clinics
In Medical Center University
200 Hawkins Drive, Iowa City, IA 52242
1-800-777-8442
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