Skip to main content
We're Open!
Our North Liberty campus is now open. Orthopedics and rehabilitation, emergency department, 24-hour pharmacy, and more.
Patients: Please check your appointment confirmation or log in to your MyChart account to verify your appointment location.
Learn More
  • Appointments
  • MyChart
  • Pay a Bill or Get an Estimate
  • For Referring Providers
  • Explore UI Health Care
    • Adult Care
    • Pediatric Care
    • Cancer Center
    • Carver College of Medicine
Main Menu
  • Find a Provider
  • Services
  • Locations
  • Your Visit
More Menu
  • About Us
  • Jobs
  • Contact Us
  • News and Stories
    • Share Your Story
  • Health Topics
  • Educational Resources & Support Groups
  • COVID-19
  • Clinical Trials
  • Medical Records
  • Volunteer
  • Donate
  • Info For... Directory
  • Find a Provider
  • Services
  • Locations
  • Your Visit
  • Appointments
  • MyChart
  • Pay a Bill or Get an Estimate
  • For Referring Providers
  • Explore UI Health Care
    • Adult Care
    • Pediatric Care
    • Cancer Center
    • Carver College of Medicine
  • About Us
  • Jobs
  • Contact Us
  • News and Stories
    • Share Your Story
  • Health Topics
  • Educational Resources & Support Groups
  • COVID-19
  • Clinical Trials
  • Medical Records
  • Volunteer
  • Donate
  • Info For... Directory
  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
        • Questions for Former Mercy Iowa City Patients
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Holiday Resources for Patients and Visitors
        • Holiday Hours
      • Send a Letter to a Hospitalized Patient
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Notice of Nondiscrimination
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Avis sur les pratiques de confidentialité
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • Patient FAQ - Nabla
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
        • What to Know About MyChart as a Former Mercy Iowa City Patient
      • Spiritual Services, Medical Center Downtown Campus
      • Spiritual Services, Medical Center University Campus
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Accessing Patient Care
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
        • Is 319-338-2111 calling you? It's UI Health Care
      • We Ask Because We Care
    • Driving directions and parking
      • Medical Center University Campus
      • Traffic Notifications
      • Iowa River Landing
    • How to Prepare for a Visit
      • Have an Appointment Scheduled at a Former Mercy Location?
      • New to the US? - Find The Right Care
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Medical Center on the University Campus
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Staff Directory
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 45th Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking
        • Visitor Parking Pass Booklet
    • Medical Center Downtown
      • Chapel
      • Driving Directions and Parking
      • Gift Shop - Goldfinch Gifts
      • Guest Lodging
    • Medical Center on the North Liberty Campus
      • Driving Directions and Parking
      • Places to Eat
        • Patient Room Service
        • Today's Menu
Breadcrumb
  1. Home
  2. Your Visit
  3. Medical Center on the University Campus
  4. Services and Amenities
  5. Guest and Concierge Services at Medical Center on the University Campus
Email Guest and Concierge Services at Medical Center on the University Campus
Share Guest and Concierge Services at Medical Center on the University Campus on Facebook
Share Guest and Concierge Services at Medical Center on the University Campus on Twitter
Share Guest and Concierge Services at Medical Center on the University Campus on LinkedIn
Print Guest and Concierge Services at Medical Center on the University Campus

Guest and Concierge Services at Medical Center on the University Campus

Concierge Services provides patients and visitors with information and amenities to enhance your experience at Medical Center on the University Campus.

Guest and Concierge Services helps with:

  • Overnight lodging, including places to stay
  • Parking
  • Patient escorting
  • Dining
  • Local attractions and information
  • In-kind donations
  • Lost and Found
  • Wayfinding
  • Shopping
  • Intra-transportation (Iowa City, Coralville area)
  • Emergency needs
  • Computer and internet access 
  • Notary service
  • Photo copying 
  • Fax services

Concierge Locations at Medical Center on the University Campus

Main Concierge - Main Entrance Lobby
Main Concierge - Main Entrance Lobby
Elevator E, Level 1
8 a.m. to 5 p.m. weekdays
Call 1-319-356-1900
Information Desk - Main Entrance
Information Desk - Main Entrance
Elevator E, Level 1
Anytime 24/7: Call 101 from a hospital or blue Help Phone for information and directions
Information Desk - Pomerantz Family Pavilion Lobby
Information Desk - Pomerantz Family Pavilion Lobby
Elevator L, Level 1
Anytime 24/7: Call 101 from a hospital or blue Help Phone for information and directions
Sidebar content
  • Your Visit
    • Billing, Insurance, and Financial Assistance
      • Financial Counseling Services
      • Financial and Billing Assistance
        • Billing Checklist
        • How to Read Your Bill
        • Options and Steps for Paying your Bill
        • Rights and Protections Against Surprise Medical Bills
        • Billing for Hospital-Based Clinics
      • Frequently Asked Questions About Billing, Insurance, and Records
        • Questions for Former Mercy Iowa City Patients
      • Insurance Coverages and Patient Registration
        • Frequently Asked Questions for Accountable Care Organization (ACO) Patients
        • Medicare Coverage
        • UI Health Care Insurance Contract List
      • Medical Records Request
    • Visitor Resources
      • Visitor guidelines
        • Face Mask Guidelines and Requirements
        • Visitor Restriction FAQs for Family Members
      • Things to Do in the Iowa City Area
      • Places to Stay in the Iowa City Area
        • Overnight Stay for Guests
        • Ronald McDonald House and Hope Lodge
      • Things to Do in the Hospital
      • Holiday Resources for Patients and Visitors
        • Holiday Hours
      • Send a Letter to a Hospitalized Patient
      • Send a gift
    • Patient Resources
      • Patient Rights and Responsibilities
        • Social Media Policy
        • Notice of Nondiscrimination
        • Health Content Permissions Policy
        • HIPAA Notice of Privacy Practices in English
          • Avis sur les pratiques de confidentialité
          • Cuidado de Salud de la Universidad de Iowa Aviso sobre las prácticas de privacidad
        • Patient FAQ - Nabla
        • SMS Terms and Conditions
      • Get to Know MyChart
        • MyChart Care Companion
        • eCheck-in with MyChart
        • What to Know About MyChart as a Former Mercy Iowa City Patient
      • Spiritual Services, Medical Center Downtown Campus
      • Spiritual Services, Medical Center University Campus
      • Create a Patient Blog
      • Interpretation and Translation Services
      • Office of the Patient Experience
        • About Our Patient Experience Surveys and Provider Ratings
        • Our Commitment to the Patient Experience
        • Patient Relations Specialists
        • Patient and Family Advisory Board (PFAB)
        • UI Health Care's Commitment to Accessing Patient Care
      • Telephone Numbers at UI Health Care
        • Integrated Call Center
        • Is 319-338-2111 calling you? It's UI Health Care
      • We Ask Because We Care
    • Driving directions and parking
      • Medical Center University Campus
      • Traffic Notifications
      • Iowa River Landing
    • How to Prepare for a Visit
      • Have an Appointment Scheduled at a Former Mercy Location?
      • New to the US? - Find The Right Care
      • On-Going Care and Follow-Up Visits
        • Home Care Options and UI Community HomeCare
        • On-Going Care Options
        • Therapy Options
      • Understanding your Health Care Team Roles
    • Medical Center on the University Campus
      • Services and Amenities
        • Lost & Found
        • UI Home Solutions–Medical Supply Store
          • Mommy and Me Bedside Delivery
        • Banking Services
        • Dietitian Services
        • Discharge Lounge
        • Environmental Services
        • Fourth Floor Salon
        • Gift Shop - Wild Rose Gifts
        • Guest and Concierge Services
        • Mailboxes and Mailing Addresses
        • Patients' Library
          • Patient Library Catalog
        • Play Spaces
        • Project Art
          • Artist—Art and Illness Series
            • As I Live and Breathe
          • Medical Museum
          • Performing Arts
          • Project Art Online Gallery - Permanent Pieces
          • Project Art Staff Directory
          • Requesting art for patient-focused spaces
          • Temporary Exhibits
            • 45th Annual Staff Art Show
            • Become a Project Art Exhibitor
            • Past Temporary Exhibits
        • Wheelchairs and Patient Escorts
        • Wifi Network and Computer Access
      • Places to Eat
        • Atrium Dining Room
        • Compass Express
        • Patient Room Service
        • Rooftop Café and Rooftop Terrace
        • The Fountain Dining Room
        • The Marketplace
      • Driving Directions and Parking
        • Visitor Parking Pass Booklet
    • Medical Center Downtown
      • Chapel
      • Driving Directions and Parking
      • Gift Shop - Goldfinch Gifts
      • Guest Lodging
    • Medical Center on the North Liberty Campus
      • Driving Directions and Parking
      • Places to Eat
        • Patient Room Service
        • Today's Menu
Did you have a positive experience?

Did you have a good experience with a provider or other member of UI Health Care? 

Pass along a compliment and we will make sure that it gets to the right person.

  • [email protected]
  • 1-319-356-1802
1-800-777-8442
  • See all locations
  • Request an appointment
  • Find a provider
  • Browse medical services
  • Facebook
  • Twitter
  • Youtube
  • Instagram

Patients and Visitors

  • Your visit
  • MyChart
  • Contact us
  • Share your story
  • Patient Financial Resources
  • Health topics

Medical Professionals

  • Resources for referring providers
  • Refer a patient online
  • Request a consult
  • Clinical trials
  • Educational resources

Employees & Community

  • About us
  • Resources and support groups
  • News and patient stories
  • Join our team
  • Employee updates
  • Nondiscrimination Notice
  • HIPAA Notice of Privacy Practice
  • Web Privacy Policy
  • Accessibility
  • Translation services
  • Patient Experience Office
  • Guest and Concierge Services
  • Spiritual Services
  • Volunteer Services
  • Price Transparency
  • Sitemap
  • cancer.uiowa.edu
  • uihealthcare.org
  • medicine.uiowa.edu
  • Medicine Iowa Magazine
Copyright © 2025

The University of Iowa. All Rights Reserved.

OSZAR »